Refund Policy

At PikPook, we stand behind the quality of our platform. If you are unhappy with your purchase for any reason, we offer a straightforward refund policy for unused tokens.

This policy applies to all direct purchases of token packs made through pikpook.com. It does not apply to free trial tokens or purchases made through third-party resellers.

You may request a refund for unused purchased tokens within 30 calendar days of the original purchase date.

The refund window begins on the date the purchase is confirmed and tokens are credited to your account — not from the date of first use.

If you have used some but not all of your purchased tokens, you may be eligible for a partial refund for the unused portion.

Partial refund amount = (unused tokens / total purchased tokens) × purchase price.

Example: You purchased the Pro pack ($30) for 4,500 tokens (+ 500 bonus = 5,000 total). You used 2,000 tokens. Unused purchased tokens = 2,500 out of 4,500. Partial refund = (2,500 / 4,500) × $30 = $16.67.

Bonus tokens are not included in the refund calculation. Refunds cover only the tokens you paid for, not bonus tokens.

If tokens were deducted due to a technical error on our side (e.g., a generation job failed but tokens were still consumed), we will credit those tokens back to your account within 48 hours upon verification.

To report a technical token loss, contact support@pikpook.com with your account email, generation job ID, and a description of what occurred. Include a screenshot if possible.

We do not refund for subjective dissatisfaction with AI-generated output quality, as the creative output of AI models is inherently variable. We recommend using the free token allocation and lower-cost models to test output quality before larger purchases.

Email support@pikpook.com with the subject line "Refund Request" and include:

• Your registered email address

• Your order/transaction ID (found in your wallet transaction history)

• The reason for your refund request (optional but helpful)

We will acknowledge your request within 1 business day and provide a decision within 2 business days.

Once a refund is approved, we process it within 3–5 business days to your original payment method.

Credit/Debit Card: 5–10 business days to appear on your statement (varies by bank).

UPI / Net Banking: 3–5 business days.

Razorpay Wallet: 1–2 business days.

If you have not received your refund after 10 business days of approval, contact your bank first. If the issue persists, reach out to support@pikpook.com.

Refunds are issued in the same currency as the original purchase. If your card was charged in a currency other than USD (due to automatic currency conversion), you will be refunded in your local currency at the exchange rate applied at the time of the original transaction.

PikPook is not responsible for any currency exchange losses between the purchase date and the refund date.

We strongly encourage you to contact us before initiating a chargeback with your bank. Chargebacks are costly and slow for everyone, and we are committed to resolving all legitimate issues quickly.

If a chargeback is filed while a refund request is pending, we may cancel the refund process and respond directly to the chargeback through the payment provider.

Fraudulent chargebacks (e.g., for tokens already consumed) will result in immediate account suspension and recovery proceedings.

The following are NOT eligible for refunds:

• Free trial tokens (100 tokens granted on signup)

• Tokens consumed by generation jobs (whether or not you were satisfied with the output)

• Purchases older than 30 days

• Accounts suspended for Terms of Service violations

• Enterprise/custom pricing arrangements unless specified in the enterprise contract

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to registered users by email with at least 14 days' notice.

Purchases made before a policy change are governed by the policy in effect at the time of purchase.

For refund requests and billing questions: support@pikpook.com

Business hours: Monday–Friday, 9:00 AM – 6:00 PM IST

We aim to respond to all inquiries within 24 hours on business days.